The relationship quality between clients and staff may strengthen clients' commitment to HIV treatment, which is critical for a successful health outcome. Trust may affect this relationship and the quality of care that clients receive. Faith-based organizations may have unique features that promote trust. This qualitative study investigates the role of trust in faith-based HIV clinics in Kenya.
Using a grounded theory approach, we conducted and analyzed 26 in-depth interviews with clients and staff across three comprehensive care clinics supported by the Christian Health Association of Kenya. Interviews were transcribed verbatim and analyzed to produce themes. The themes were compared to produce an overarching process framework describing the nature and role of trust, perceptions of HIV care, and opinions of faith-based health services.
Participants described trust in terms of confidentiality, honesty, meeting needs and expectations, and empathy. Trust stemmed from and was reinforced by reliable, holistic, multidisciplinary, collaborative, and patient-centered care provided to clients. Staff made extraordinary efforts to meet clients' unique needs, developing partnerships with them through good rapport. Clients then demonstrated their trust through honesty, commitment to care, and expectations of high-quality services; staff reciprocated and strengthened this trust through kindness, respect, and empathy.
Institutions encouraged these processes by supporting and trusting staff as well as through continuous capacity building. Faith-based status was perceived to enhance rapport between clients and staff; it also conveyed a reputation for and expectation of quality services. Although these sites were well known for providing quality services, which helped create trust, trust independently signified a particular kind of quality - care that was reliable, comprehensive, individualized, and humane.
Generators of trust and quality of care function in a mutually reinforcing cycle. Nurturing each of these serves to enhance the other - a process which could greatly improve adherence and outcomes in HIV. This study thus has implications for the manner in which HIV care, and potentially other health services, is provided in Kenya.
Table of Contents
Chapter 1: Introduction
Chapter 2: Literature
2.1 HIV/AIDS in Kenya
2.3 Faith-based organizations
Chapter 3: Methods
3.1 Study sites
3.2 Questionnaire development
3.3 Recruitment and study
3.4 Ethical considerations
3.5 Data analysis
Chapter 4: Results
4.3 Critical domains of trust
4.4 How the "faith-based" status enhanced
4.5 Enabling factors supporting the process of trust
4.6 Themes and theoretical
Chapter 5: Discussion
5.1 Alignment with the
5.2 Strengths and limitations
5.3 Implications for policy and
5.4 Areas for further research
Appendix A: Interview guide for
Appendix B: Interview guide for
Appendix C: Consent
About this Master's Thesis
|Committee Chair / Thesis Advisor|
|Trust in faith-based HIV/AIDS care: the importance of uninterruptable courage ()||2018-08-28||